1. Reset the gateway

To reset the gateway, use a SIM card ejector pin or a thin needle. Insert it into the small hole on one side of the gateway, then press and hold for 8 seconds. The gateway will speak and confirm that it has been reset successfully.

2. Reset the themometer

You do not need to reset the thermometer. Simply reset the gateway, then add the gateway back to your registered account.

After that, open the thermometer and scan the QR code to add the thermometer to the gateway. Once this is done, you are ready to go.

This issue may occur if the gateway was not set up properly.

Please follow the steps below to resolve the issue:

1. Delete the InstaView app from your phone and download the latest version from the Apple App Store or Google Play (search for "InstaViewSafe").

2. When launching the app, it may prompt you to grant certain permissions. Please always select "Allow" or "Allow while using the app."

3. Turn on Bluetooth in your phone’s settings.

4. Log in to the app using your existing username and password.

5. Reset the gateway (refer to the FAQ section for the reset procedure).

6. In the app, tap "+" to add the gateway and thermometer, and follow the in-app instructions.

For further assistance, please contact support@wirelessinput.com.

If you occasionally notice that the devices appear offline, you can temporarily tap the icon in the top-right corner (with the arrow symbol), then sign out and sign back in. We are also preparing a new app release to permanently resolve this issue.